life cycle management

Metso Automation offers customers innovative automation solutions and service that continuously add value by improving performance, productivity and eco-efficiency.

To ensure customer service also in the future, Metso Automation continues its innovative product development which is effectively taking advantages of embedded intelligent measurements, open automation application networks, wireless communication as well as Internet and extranet technologies. In the pulp and paper and minerals processing technologies, Metso Automation works in profound co-operation with its affiliated companies Metso Paper and Metso Minerals.

Customer relationship based on long-term partner agreement

Metso is expanding its scope from being a manufacturing company and supplier of machinery and equipment to being a knowledge-based company capable of supporting its customers as a partner in planning, maintaining and developing their production processes throughout their life cycles. Life cycle management adds value to both parties by combining Metso expertise and customer needs in a long-term partnership.

The rapid development and spread of IT and communication networks in business processes and the increasing use of digital technology in production plants and processes, continuously present opportunities to invent and develop new business concepts between customers and equipment suppliers. Life cycle management creates new ways to develop and maintain customer relationships.

Traditional service and maintenance needs are moving towards a comprehensive service concept, where machinery and equipment suppliers use new technology to secure smooth and efficient operation of machinery and processes during their entire lifespan. This requires customer oriented and customized approach in the development and expansion of new capabilities and new form of services. Metso's goal is to integrate the equipment, solutions, software and services to form a comprehensive business concept that will result in a long-term commitment to the customer. In addition, one of the key elements of the life cycle management concept will be an extensive customer training supply.

The total value of process ownership will be a decisive argument for customer investment decisions, hence the customer benefit is the key driver in any life cycle management development and expansion. A supplier allows the customer to free valuable resources from workmanlike tasks and to focus energy on its own core competencies.

The life cycle management concept always involves partnership agreements made with the customer. Such agreements can vary in their content and can apply to different production-related factors at different stages of their life cycle. The agreement is always based on an analysis of the customer's value chain, and is carried out together with the customer. This clarifies what the customer wants to place under Metso's responsibility and what Metso can offer.